General Terms and Conditions
Payments: 50% deposit before work can be scheduled in and final payment before print work and/or files can be released.
Proof of payment needs to be sent through to billing@kaswaitdesign.co.za to speed up the process. No work continues without a proof of payment. Bank statements can take up to 2 business days to reflect, which in return will result in work getting delayed.
KaswaIT Design not get any correspondence from the client within 2 weeks after initial payment, a new quotation will be sent through. The client is responsible to pay in if there is a difference in the cost.
Should a quotation be accepted and then declined, a cancellation fee of 10% of the quoted amount, up to a maximum of R3000 will be invoiced and remaining amount will be refunded IF production of the order has not yet started.
Should a quotation be accepted and design labour has been done, the design amount paid cannot be refunded, no exceptions.
Payment Terms
Payments: 50% deposit before work can be scheduled in and final payment before print work and/or files can be released.
Proof of payment needs to be sent through to billing@kaswaitdesign.co.za to speed up the process. No work continues without a proof of payment. Bank statements can take up to 2 business days to reflect, which in return will result in work getting delayed. Only Cash and EFT accepted. Final payments must clear in our account before service will be rendered.
Work will only commence once the order has been paid for (required deposit or full). No Exceptions
KaswaIT Design cannot be held responsible for missed deadlines if payment was not made in time, or client did not confirm receipt of payment
Design and Printing Terms
KaswaIT Design cannot guarantee any colours on prints, colour variations do happen, there is no control over this/
Cancellation Policy and Refunds
Signed orders (physically or per email) constitute a binding contract and are legally enforceable.
Once an order has been signed off and processed, cancellations cannot be made regardless the reason for the cancellation. Admin and cancellation fee will be charged according to the order.
Cancellation fees need to be paid before further orders can be processed
If cancellation is accepted, refunds can take up to 30 business days to process. The amount that will be refunded will be the paid amount minus cancellation fees
Websites
After a test link have been sent to the client, the client will have a 2 week period for amendments, within scope. If no feedback is received from the client within this period, the website will be assumed signed off
When the final changes have been made and final payment has been done, the site will be made live, where the client will have a final period of 2 weeks for amendments, within scope, this also apply for logo, business card design, and business profile design.
The client will have at least 2 weeks to pay the remaining balance after website is done, if payment it is not done the website will be suspended till payment it done.
Once the website has been completed, KaswaIT Design will not be held responsible for:
Repair the site due to client error (extra charge may apply)
Software updates on the website
If hosting is done through KaswaIT design, hosting fees need to be paid each month to avoid suspension on the website
KaswaIT Design has the right to disable the site at any time due to non-payment or security risks to the server.